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Estates Help Desk provides a single point of contact through which problems can be recorded and requests can be raised and then prioritised on a consistent basis.

Problems and requests for the following areas can be raised using the contact details below:

Building maintenance

Campus Development projects

Cleaning

Grounds maintenance

Health & Safety

Portering

As you may be aware, a new Computer Aided Facilities Management System (CAFM) called Concerto has been implemented for managing our buildings, scheduling and logging essential building maintenance, as well as supporting critical health and safety processes.  This also includes customer funded jobs such as cleaning and portering services.

For greater efficiency, you can now raise all jobs yourself directly through Concerto using the link below.

Please watch the video below to familiarise yourself with how to raise a job in Concerto.  There is also a user guide at the top of this page.  If you need any assistance when using Concerto for the first time, please call 0118 378 7000 or internally 7000 and a member of the Helpdesk team will talk you through how to raise a job.

Logon to to raise a job.